Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 11aboudy@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 11aboudy@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 11aboudy@gmail.com.
A1 WHOLESALE LLC – REFUND POLICY
Effective Date: [2-17-26]
At A1 Wholesale LLC, we are committed to providing quality products and dependable service to all of our valued customers. As a wholesale supplier, all purchases are subject to the following refund and return policy.
---
### ALL SALES POLICY
All sales are final unless otherwise approved by A1 Wholesale LLC.
Due to the nature of wholesale distribution, we do not accept general returns once an order has been completed and delivered.
---
### DAMAGED OR DEFECTIVE ITEMS
If you receive damaged or defective items, you must notify us within 24–48 hours of receiving your order.
To process your request, please provide:
- Order number
- Photos of damaged items
- Description of the issue
Approved claims may be eligible for:
- Replacement of product
- Store credit
- Partial refund (if applicable)
---
### ORDER ERRORS
If you receive incorrect items due to an error on our end, please contact us within 48 hours.
We will arrange:
- Replacement
- Credit
- Correction of the order
---
### NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Opened or used products
- Food and beverage items
- Clearance or discounted items
- Special order items
---
### CANCELLATIONS
Orders may only be canceled before processing or shipment. Once an order has been prepared or shipped, cancellation is not guaranteed.
---
### DELIVERY & SHIPPING
A1 Wholesale LLC is not responsible for delays caused by shipping carriers. However, we will assist in resolving any issues when possible.
---
### CONTACT US
For all refund or return inquiries, please contact us:
A1 Wholesale LLC
📞 Phone: [Your Phone Number]
📧 Email: [Your Email Address]
🌐 Website: a1wholesale585.myshopify.com
---
We appreciate your business and your trust in A1 Wholesale LLC — Rochester’s trusted weekly supplier.